returns-policy | HDF On-line Shop for Hotels
2018
Our Returns Policy

 

Rest assured, if all or part of the order does not suit you, you have a withdrawal period of 14 days following receipt of the products. 

The return covers products delivered to us in good condition. The products must be presented in their original packaging without being used.  The refund will cover the products and the initial delivery costs and will be reimbursed directly on the credit card or bank account used during the order. Shipping costs related to the return of your products are your responsibility.

 




If you would like to make a return, please follow these steps:

1. Fill out the returns form at the bottom of this page.

2. We will send you via email a returns reference number and confirm the return mailing address.

3. Please write the returns number clearly on the box and send (along with original packaging where possible) to the address provided.

4. Please send the unwanted goods to the following Returns Address

HD FRAGRANCES   Attention: Customer Service    963 Draille des Parties 13810 Eygalieres FRANCE  

5. Once we have received the goods, we will arrange your refund or exchange within 14 days.


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